Shipping Policy
At Vaper Town, we are committed to delivering your order quickly, securely, and discreetly. Please read our Shipping Policy carefully before placing your order.
Order Processing
Orders placed before 3:00 PM (Monday to Friday) are processed and dispatched on the same business day.
Orders placed after 3:00 PM, on weekends, or on public holidays will be processed on the next business day.
All orders are subject to payment verification and product availability before dispatch.
Delivery Services
We currently deliver to addresses across the United Kingdom using trusted courier and postal services.
Estimated delivery times:
Standard Delivery: 2–3 working days
Express Delivery: 1–2 working days
Next Working Day Delivery: Available for eligible orders placed before the daily cut-off time.
Please note that delivery times are estimates and may vary during busy periods, public holidays, or due to unforeseen courier delays.
Shipping Charges
Shipping charges are calculated at checkout based on your selected delivery method and order value.
Any free shipping promotions will be clearly displayed on our website at the time of purchase.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking details (where applicable). You can use this information to monitor your parcel throughout its journey.
Discreet Packaging
For your privacy, all orders are shipped in plain, discreet packaging with no indication of the contents or our company branding on the outside of the parcel.
Missed Deliveries
If no one is available to receive your parcel, the courier may:
• Leave the parcel in a safe place (where available).
• Leave it with a neighbour.
• Leave a calling card with instructions for redelivery or collection.
Please follow the courier's instructions to arrange collection or redelivery if required.
Delivery Delays
While we aim to dispatch and deliver every order within the estimated timeframe, delays may occasionally occur due to:
• Severe weather conditions
• Public or bank holidays
• Courier operational issues
• High order volumes
• Circumstances beyond our reasonable control
Vaper Town cannot be held responsible for delays caused by third-party delivery services, but we will assist you in resolving any delivery issues as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect address is provided, additional shipping charges may apply for resending the parcel once it has been returned to us.
Lost or Damaged Parcels
If your order arrives damaged or has not been delivered within the expected timeframe, please contact our customer support team as soon as possible.
We will investigate the issue with the courier and work to provide a suitable resolution, which may include a replacement or refund where appropriate.
Age Verification
As required under UK law, vape products may only be sold to individuals aged 18 years or over. Age verification may be carried out before dispatch, and certain deliveries may require age verification upon receipt.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We are happy to assist you with any delivery-related enquiries.